Legal

Privacy Policy

Last updated: September 28, 2026

This Privacy Policy explains how Intellio ("Intellio.online", "we", "us", or "our") collects, uses, and protects information when you interact with us, including through our website, WhatsApp Business messaging, email, and related services. By contacting us or using our services, you agree to the practices described in this policy.

1. Who We Are

Intellio.online creates AI-powered UGC (user-generated content) style video ads for direct-to-consumer (DTC) e-commerce brands, primarily based in the United States. We can be reached at info@intellio.online.

2. Information We Collect

Contact information you provide to us, such as your name, phone number, email address, business name, and website, when you message us or fill out a form on this site.
WhatsApp messages you send to our WhatsApp Business number, including message content and metadata (timestamp, phone number) provided to us via the WhatsApp Business Platform (Meta).
Business details you share with us about your brand, products, or marketing needs, for the purpose of providing a quote or service.
Technical information such as general usage data when you visit our website (e.g. via standard analytics tools).

3. How We Use Your Information

To respond to your inquiries and provide customer support via WhatsApp, email, or other channels.
To understand whether a message is a general question (FAQ) or a potential business lead, so we can route it appropriately — this may involve automated classification using third-party AI models (see Section 4).
To follow up regarding our video ad production services, pricing, and onboarding.
To improve our services, communications, and response quality.
To comply with legal obligations where applicable.

4. Third-Party Services

We use the following third-party services to operate our messaging and automation systems:

Meta / WhatsApp Business Platform — to send and receive WhatsApp messages. Meta processes message data in accordance with its own Business Data Processing Terms.
AI language models (e.g. Google Gemini) — to help classify incoming messages and draft reply suggestions. Message text may be processed by these providers solely to generate a response; it is not used by us to train any model.
Workflow automation tooling (n8n) — to route messages between WhatsApp, our AI classification step, and our team, and to log leads for follow-up.

We do not sell your personal information to third parties.

5. Data Retention

We retain conversation and contact data for as long as necessary to respond to your inquiry, provide our services, and maintain reasonable business records, after which it is deleted or anonymized unless a longer retention period is required by law.

6. Your Rights

You may ask us to access, correct, or delete the personal information we hold about you at any time by emailing info@intellio.online. You can also stop messaging us on WhatsApp at any time, and you may block or report our business number directly within WhatsApp.

7. Data Security

We take reasonable technical and organizational measures to protect the information we collect from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is 100% secure.

8. Children's Privacy

Our services are intended for business owners and marketers and are not directed at children. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at info@intellio.online.